Director - Broker Strategy and Relations

  • ClassificationExecutives
  • Salary$130,000 ~ $145,000
  • Work typeFull-time
  • LocationOntario, Canada
  • Posted on26 Apr 2017
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Director, Broker Relations and Strategy

Comma Recruitment are looking for a Director with extensive Broker experience and superb relationships, The Director has nationwide accountability for overseeing the development, implementation and maintenance of the following:

  • A strategic plan to support achievement of our short and long term Mission, Vision and Strategic objectives.
  • Identify broker and consumer needs and develop plans and materials to address
  • Process improvements across the business to improve competitiveness and ease of doing business with our broker customers

Specific Accountabilities

  • Provide consistencies nationally across communications, training, broker onboarding and leadership on projects such as Broker Connectivity
  • Lead the connectivity and ease of doing business initiatives that will deliver internal and broker efficiencies while differentiating us in the market
  • Work with our Analytics group to assist brokers in the development of a customer acquisition strategy that will help position us as an Invaluable Consultant to the brokers
  • Assist in identifying projects that will drive additional top line growth or reduce loss ratio pressures
  • Represent the Corporate Committee for Project & Initiative Prioritization
  • Create digital strategies including a social media presence that will meet the broker needs. This would include self-serve options, mobile device needs and creating best practices for brokers to adopt in embracing digital technology
  • Liaise with IBAC and the provincial broker associations in assessing broker’s needs in the digital world and then developing strategies to support this
  • Lead Broker Association Relationship Development initiatives including: Sponsorship opportunities, Training opportunities, Branding, Speaking engagements and thought leadership engagements
  • Lead customer and broker experience initiatives including: Online experience, consumer campaigns, consumer intelligence, consumer analytics, reporting and metrics, online consumer tools and application development
  • Lead all broker and brand employee facing events and tradeshows


Qualifications and Experience

  • Post-secondary education in a relevant field and active participation in CIP courses
  • Minimum of 10 years of progressive business experience including marketing, business excellence, underwriting operations and general management. The majority of this experience should be in the Broker Channel and the P&C industry
  • Having a strong presence and credibility within the broker community is essential
  • Identifying new ideas, techniques and opportunities for improving effectiveness, performance, and productivity is essential.
  • Ability to be strategic and anticipate trends based on extensive broker knowledge
  • Ability to influence, convince, direct and persuade others is an important skill requirement.
  • Ability to lead and manage projects and ensure deliverables are met
  • Ability to lead teams without direct authority
  • Ability to coach teams to success
  • Strong understanding of marketing to the broker community is essential – strong verbal and written communication skills as well as the ability to deliver effective presentations to a broker audience

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