Personal Lines CSR

  • ClassificationBrokering
  • Salary
  • Work typeFull-time
  • LocationOntario, Canada
  • Posted on06 Sep 2017
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Position Summary:

HUB International is ranked 8th amongst the world’s largest insurance brokers with 10,000 employees across North America.  In Oakville, we continue to grow and looking for experienced Personal Lines CSR (RIBO Licensed) with knowledge of the markets and company portals to service our Personal Lines Retail Home and Auto Insurance clients.  If you have strong organizational skills, able to multitask and knowledgeable on the personal insurance markets and company portals, you can be part of a winning team known for client service and retention!  You will work for Shruti Dua who has been with HUB for over 16 years and also worked in a Personal Lines CSR who understands what it takes to be successful in this role.


·        Effective serving of assigned Personal Lines accounts in Ontario

·        Ensuring retention targets are met, including by means of re-marketing.

·        Completing outbound calls as required for renewal review and special projects

·        Responding to inbound telephone inquiries

·        Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.

·        Resolving client concerns and complaints while ensuring that Service Excellence Standards are met.


·        Lead generation for Commercial Lines and Wealth Management products

·        Cross-selling other insurance and financial products based on the minimum requirements.

·        Upsell existing clients. Placing outgoing touch base calls.


·        High School Diploma

·        2 - 3 years’ experience in an insurance customer service role or call center service/sales environment

·        RIBO Licensed

·        Strong interpersonal and communication skills: written and verbal

·        Ability to work in a fast paced high volume environment and strong multitasker

·        Customer focused

·        Effective organizational skills and time management

·        Exceptional interpersonal, verbal and written skills

·        Proficient in MS Office:  Word, Excel and Outlook

·        Experience with insurance systems i.e. Applied Epic an asset

HUB Total Rewards:

Monday to Friday Work Schedule

Employee Discounts on Personal Home & Auto Policies

35 hour work week

Education Reimbursement Program

Competitive Salary

HUB Employee Referral Program – Award for successful hires

Paid Vacation

Corporate Cell Phone Program

Paid Sick Days

Recognition Programs

HUB Days – Paid Personal Days

Health & Wellness Initiatives

Group RRSP Company Matching Program up to 2% of Base Salary

Group Benefits Plan (Health & Dental)

Corporate Discounts on Gym Membership

Company Paid Employee Assistance Program

Dedicated Personal Lines Trainer

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US.  Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth. 

If you are a successful service broker (RIBO Licensed), enjoy a positive team environment and want to increase your take home pay through commissions, please apply now:


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